❓ FAQ – Frequently Asked Questions

🔹 Are the products original?

Yes. All products sold on OtakuPirateTCG are original Bandai products , new and sealed .
We do not sell replicas or opened products.

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🔹Are the products in Japanese?

Yes. The products available on the site are mainly One Piece Card Game in Japanese (JP) version .

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🔹 What does “Available Now” mean?

Products marked as Available Now are already in stock and ready to ship.
Shipping generally occurs within 1–3 business days .

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🔹 What does “Available upon request” mean?

Available on request products are not immediately in stock.
You can contact us to receive:

• confirmation of availability
• waiting times
• final price

All information is communicated before purchase .

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🔹How long will my order take to ship?

• Products available: 1–3 business days
• Products on request: times communicated before purchase

Delivery times then depend on the courier.

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🔹 How can I track my order?

After shipping you will receive an email with the tracking code .
You can track your delivery from the Track Your Order page.

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🔹 Where do you ship?

We currently ship to Italy .
For shipping inquiries to other countries, please contact us before placing your order.

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🔹 Are the products suitable for collectors?

Yes. Products are shipped:

• sealed
• protected
• with suitable packaging also for collectors

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🔹 Do you accept returns?

Returns are regulated as indicated on the Refunds and Returns page and in compliance with the established conditions.

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🔹 How can I contact you?

You can contact us via the Contact page.
We will respond as soon as possible.

go to the Contact page